On 19/03/2026 , our platform experienced a service interruption , which prevented the creation of PDF invoices. We understand the significant impact this has on your daily operations, and we sincerely apologize for the inconvenience this caused.
To generate invoices within our software, we use a background service that controls a digital browser (similar to Chrome) to format and prepare your documents as PDFs. In the past, we had to manually configure and update this browser to ensure it stayed compatible with our specific systems.
Yesterday, an automatic update occurred within the browser software’s external environment.
This new version unexpectedly became incompatible with our PDF module.
The issue was particularly persistent because our systems are designed to automatically fetch the latest browser version upon startup. As a result, even rolling back to a previous version of our PDF software did not resolve the issue, as the system continued to install the new, incompatible browser version. This explains why it took longer than usual to fully restore the service.
Our engineering team has changed how the PDF module is structured to ensure long-term stability:
The outage was caused by an external update that no longer aligned with our manual configuration. By changing the underlying technology and giving the system full control over its own dependencies, we have eliminated this risk. This ensures that a similar compatibility issue cannot occur in the future.
Thank you for your patience and for your continued trust in our platform.